Customs is an authority whose responsibility is to collect, manage and regulate the selling or purchasing of goods into the country or out of the country.
Customs functions on three basic views i.e., taxation, security, and trade facilitation. Various laws and regulations govern the customs in India.
Any goods which are bought outside India will be charged a customs duty tax by Indian customs. To save this taxation, some people try to smuggle goods into India by unfair means.
Doing this is a punishable offense and would involve a penalty or in some cases imprisonment. You’ll have to report whatever you bring into the country and pay the applicable taxes on them.
Now, people also indulge in bribing the custom officer to make their way into bringing illegal goods and smuggling items into the country.
As a responsible citizen, you should file a complaint against such items to protect India’s interest. There are various customs zones in India where the grievances system is established also, you can file a complaint with the Central Board of Indirect Taxes and Customs.
In this article, we will discuss how to file a complaint against a customs officer or any other grievances that you have with India Customs.
Table of Contents
List of Custom Zones in India
The following is the list of custom zones in India-
- Ahmedabad Zone
- Bangalore Zone
- Bhopal Zone
- Bhubaneshwar Zone
- Chandigarh Zone
- Chennai Zone
- Cochin Zone
- Hyderabad Zone
- Jaipur Zone
- Kolkata Zone
- Lucknow Zone
- Visakhapatnam Zone
- Vadodara Zone
- Shillong Zone
- Ranchi Zone
- Pune Zone
- Nagpur Zone
- Mumbai Zone
- Meerut Zone
- Delhi Zone
When can you make a Grievance in the Central Board of Indirect Taxes & Customs?
You can file a complaint with the grievance officer regarding any problem you face. The Grievances can primarily be divided into three categories:
- Complaints of corrupt practices against officers
- Delay in decision-making by officers
- Grievances against merits of the decision taken by officers
Apart from these categories, you can file other cases as well however, we have broadly divided the category of the complaint which are commonly faced by individuals.
Contact Details of the Central Vigilance Officer
The following are the contact details of the Central Vigilance Officer where you can file your complaint-
| Name of Office | Name of Officer and Address | Jurisdiction | |
| Delhi (Hqrs.) | Smt. Suchitra Sharma Principal Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs 2nd Floor, Hotel Samrat Chanakyapuri, New Delhi-110021 Phone-(011)26115722 Fax-(011) 26115724 E-Mail : [email protected] | All India | |
| Delhi (Hqrs.) | Smt. Aruna N.Gupta Principal Additional Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs 3rd Floor, Hotel Samrat Chanakyapuri, New Delhi-110021 Phone-(011)26115731 Fax-(011) 26115726 | All India | |
| Delhi (Hqrs.) | Sh.Mihir Kumar Additional Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs 3rd Floor, Hotel Samrat Chanakyapuri, New Delhi-110021 Phone-(011))21610891 Fax-(011) 26115726 | Delhi (Hqrs.) | |
| Delhi (Hqrs.) | Ms. Capt. Kapil Chaudhary Additional Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs 3rd Floor, Hotel Samrat Chanakyapuri, New Delhi-110021 Phone-(011)21610083 Fax-(011) 26115726 | Delhi (Hqrs.) | |
| Delhi (Hqrs.) | Shri Pramod Kumar Additional Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs 3rd Floor, Hotel Samrat Chanakyapuri, New Delhi-110021 Phone-(011)216115725 Fax-(011) 26115726 | AD.V | |
| Delhi (North Zonal Unit) | Shri Srinivas Murty Tata Principal Additional Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs, NZU, 2nd Floor, C.R.Building, I.P.Estate New Delhi-110002 Phone-(011)23370006 Fax-(011)23370982 | Jammu and Kashmir, Punjab, Haryana, Himachal Pradesh, Chandigarh, Delhi, Rajasthan | |
| Lucknow (Lucknow Zonal Unit) | Shri Vinay Kumar Singh Additional Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs, LZU 7-R, Dalibagh, Lucknow Phone- (0522) 2204412 Fax- (0522) 2204413 | Uttarakhand, Uttar Pradesh, Madhya Pradesh, Bihar, and Jharkhand | |
| Mumbai (West Zonal Unit) | Sh.Upendra Singh Yadav Additional Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs, West Zonal Unit, 7th Floor, Annexe Building, New Custom House, Ballard Estate, Mumbai- 400001 Phone-(022) 22619506 (O) Fax-(022) 22675377 | Maharashtra, Goa, Daman and Diu, Dadra and Nagar Haveli | |
| Ahmedabad (Ahmedabad Zonal Unit)) | Shri Suresh Nandanwar Additional Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs, AZU 4th & 5th Floor, BSNL Naranpura Telephone Exchange Building, Near Mangal Murti, Naranpura, Ahmedabad- 380063 Phone- (079)-27475551, (079)-27475553 [email protected] | Gujarat | |
| Chennai (South Zonal Unit) | Shri Mayank Kumar Additional Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs, SZU, 5th Floor, Krishna Block, Custom House No. 60, Rajaji Salai, Chennai-600001 Phone-(044)25233063 Fax-(044)25220713 E-Mail: [email protected] | Tamil Nadu, Kerala, Pondichery, and Lakshadweep | |
| Hyderabad (Hyderabad Zonal Unit) | Shri S. A. Usmani Additional Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs, HZU H-No. 1-11-251/10, SV’s Trinubh Height, Begumpet, Hyderabad-500004. Phone-(044) 27764192 Fax- (040) 27764195 E-mail : [email protected] | Karnataka, Andhra Pradesh, Telangana | |
| Kolkata (East Zonal Unit) | Sh. Ataur Rehman Additional Director General Directorate General of Vigilance Central Board of Indirect Taxes and Customs, EZU, 4thfloor, Bamboo Villa, 169, A.J Bose Road Kolkata- 700014 Phone-(033)22866917- Fax-(033)22866932 | West Bengal, Odisha, Sikkim, Meghalaya, Manipur, Tripura, Mizoram, Assam, Nagaland and Andanam and Nicobar |
How to File a Complaint against a Custom Officer?
You can file your complaint against a custom officer by writing a letter to the above-mentioned vigilance officers. Apart from these vigilance officers, you can also file your complaint on the zonal level as well i.e., vigilance officer of your Zone vigilance officer. Apart from a letter, you can also communicate with them via email or simply visit the officer’s premises and communicate your grievances there.
I’m Shiv Kumar, a graduate with a passion for finance, marketing, and technology. My journey into finance started with a desire to understand money management and investing.
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