ATM didn’t dispense cash but account debited? What to do?

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Have you ever come up with the problem that your account is debited, but your ATM didn’t dispense cash? If your answer to this question is yes, then you should go through this article.

As we all know, the use of bank accounts these days has reached a much higher extent. People whole across the globe is debiting and crediting money every day. So, this might be a common problem with any individual debiting money from their account.

Many people worldwide are not familiar with these problems and don’t know much about them. It is essential to know what you should do if you are in such a hectic situation. The below article will let you know what you can do if you face such problems. If interested, read it out.

What are the common reasons behind this particular situation of not dispensing cash even after the money is debited from your account?

There might exist several reasons for this problem. Here we list out some of the common problems which generally exists:

• It might be because of the ATM malfunctioning.
• Sometimes you can face this issue because of ATM frauds; as we know, frauds and scams exist in every field these days.
• This problem may exist because of server error, but you will be credited with your amount within three working days if this problem exists.

Here are some points which you should follow if you are facing problem such problems:

Contact customer care as soon as possible

As we all know, nowadays not only in banks but in every product, you use daily contains a customer care number where you can easily contact if facing any issue with the product. Similarly, banks have customer care support where you can easily contact a related bank if you face any problem. You might see the customer care number at the backside of your ATM card.

Once you call customer care, they will verify you with your details. After that, you can easily tell them your problem with the transactions slip; they will track your transaction and look into the problem. If there is any problem from the bank’s side, you will be credited with your money back in 7 working days. If no problem from their end, they will give you a ticket after which you can look to your matter yourself.

Visit the nearest branch of your bank in your area

If there doesn’t seem any problem from the bank’s end and customer care could not help you, you are still not credited with your money; you can visit the nearest bank branch in your locality.

As we all know, every bank has its helpdesk to help their customers without wasting much time. Similarly, the helpdesk of the nearest branch of your bank will surely help you out. Go and report your issue to the helpdesk; they will look into the matter as soon as possible. If the problem persists from their end, your money will be credited to your account soon within three working days.

Escalate to the bank manager of your bank

This seems a vital step and is taken only if you are not solved with other methods. But it would help if you always keep in mind that try to come out with your problems with the 1st two methods. If that doesn’t work with your situation, you can take this step.

In this step, you can easily escalate the manager of the branch of your bank. There exist cell grievances of every bank to look to such matter. Once you login to your bank’s website, you will find an option where you can easily put your issues. The cell grievances will surely look to your matter as soon as possible and will try to sort it out quickly.

Reach out to the Reserve bank of India

Still, after the above three steps, you could not solve your problem, then this remains the next step after all. Once you are under this step, understand that your case has reached the worst extent, but you can follow it if your problem still exists.

You may easily reach out to the Reserve Bank of India directly by writing a complaint letter or simple visiting the website of the reserve bank of India and putting your complaint in the complaint box of RBI’s website. But if you are involved in this step, you will never be solved in few days; at least you will have to wait for a month to receive their responses.

Reach out to the national consumer disputes redressal commission

Hope you all are aware of the national consumer disputes redressal commission. The NCDRC was developed by the consumer protection act of 1986 in the year 1988 to provide fair and fast facilities to their consumer.

Even after the above four steps, you could not solve your problem; you have 100 per cent right to reach out to the national consumer disputes redressal commission. The NCDRC will look into your matter with utmost priority and solve it out as soon as possible.

Reach out to legal counsel

There are very few that is just 0.01 per cent cases where you need to reach this step. However, almost all the cases of banks are easily sorted out after the 4th or 5th step. The need to take the 5th step is also quite less; the 4th step is enough for solving this issue.

But still, if your situation is worst and you cannot solve it out, you may reach legal counsel and address your problem. They will solve it out, but the exact time and days cannot be determined. It might sometimes take a month or twice to solve this issue by the legal counsel.

So, here we end with our guide on “ATM didn’t dispense cash but account debited? What to do?” The above article will let you gather complete and detailed information on what should be done if you persist from the same situation and the common and definite reasons behind the occurrence of the problem. Hope this article will be helpful to you, and you will like reading it.